SMART CHOICE TECHNOLOGIES
Privacy Policy
Last updated: 13 October 2026
Who we are
Smart Choice Technologies is based in Checheche, Zimbabwe. This notice explains how information is handled through our website and shopping app. Features may differ between app versions. Contact our team on +263 718 649 203 with privacy questions.
Information you provide
Depending on the features you use, we receive your account email, name, phone number, delivery address, optional profile picture, order items and references, order and delivery updates, receipt confirmations, messages, and reviews. Information you send through WhatsApp is also available to the team handling your request. The cash-on-delivery checkout does not collect card details. Never send passwords or payment PINs in messages.
Account sign-in and profiles
Firebase Authentication handles sign-in credentials. Your password is not displayed to shop administrators or included in our product/order backups. Your profile is linked to your account, and saved delivery details can fill in checkout for you to review. In the new shopping app, an optional profile picture is compressed and saved with your private profile. Your profile picture is not a public product photo.
Why we use information
We use information to provide account access, process and track orders, arrange collection or delivery, respond to support requests, handle receipt confirmations and reviews, protect access to customer records, maintain business records and meet applicable legal obligations. You can browse the website catalogue without creating a shopping account. Information needed for account access or delivery must be provided to use those features.
Who can access it
Within the app, private profiles are shown to the account holder. System operators and service providers may access stored information where needed to operate or support the service. Customer order and private chat features restrict access to that customer and authorised shop administrators. Relevant recipient names, phone numbers and delivery addresses may be shared with a delivery provider when needed to deliver an order. Administrators can prepare business backups containing order details. We may disclose information when required by applicable law or to respond to a lawful request.
Public content
Product listings and published articles are public. When a product-review feature is available, submitted ratings and review text can be visible to other users. Do not include addresses, phone numbers, passwords or other private information in public reviews. An administrator's article draft is not public until published.
Service providers and external links
Google Firebase provides account authentication and database services. Cloudflare provides website hosting and the article/private-chat services where those features are available. External image or video providers may receive technical request information when their content loads. Some app editions use AppCreator24 and its platform features; additional privacy information presented by that platform applies to its processing. If you open WhatsApp or another external service, that provider's privacy notice also applies.
Technical information and device storage
Hosting, authentication and media providers may process technical information such as IP addresses, browser/device information and connection requests to operate and protect their services. The app and browser store sign-in state, cached content and device preferences. The new shopping app also keeps carts and notification read state separately by account on the device. Signing out does not erase all local preferences or server records. Clearing app/browser data removes local data, not your account or saved orders.
Processing outside Zimbabwe
Service providers may process or store information outside Zimbabwe. Firebase states that its Authentication service processes data in the United States. Provider privacy information explains their processing and infrastructure; links are provided below.
Retention and account deletion
We review each account-deletion request. We retain only information needed to provide the account or services, fulfil orders, resolve order-related issues, or meet applicable legal obligations. Information no longer needed should be removed as part of that review. Some order records or necessary backup records may need to remain after account deletion; we will explain this when handling your request. Requesting deletion does not immediately erase an account, cancel an order or remove required business records.
Your choices and requests
You can update your profile, replace or remove your profile picture, sign out and change available device preferences. Contact Smart Choice to ask about information held about you, request access or a copy, correct information, or request deletion. Use Settings → Request account deletion where available, or contact the team on WhatsApp. We may ask for reasonable information to confirm that a request relates to your account. Do not send your password or payment PIN.
Security
We use account authentication, access permissions and secure connections provided by our services to help protect private records. Administrators should keep downloaded order backups private. No online service can guarantee complete security; contact us promptly if you believe your account or information has been accessed without permission.
Privacy concerns and changes
Contact Smart Choice first so we can review your concern. You may also contact Zimbabwe's Data Protection Authority, POTRAZ. We will update this notice when our features or practices change and show the revised date. Additional notices may be provided for particular features.